Privacy Policy

This page explains what information we collect when you shop with us, why we collect it, and how you can control it. We have kept it in plain language.

Information we collect

What you give us

• Name
• Email address
• Shipping and billing address
• Phone number
• Payment information, handled by our payment provider — we never store your full card number
• Anything you write to us in a message

What we collect automatically

• IP address
• Browser type and version
• Device type and operating system
• Pages you view and how long you stay
• The website that sent you here
• Cookie and pixel data

What we get from others

• Order and payment confirmations from our payment processors
• Delivery status from shipping carriers
• Advertising and analytics data from platforms such as Meta and Google

How we use it

• Process and ship your order
• Send order confirmations, shipping updates, and delivery notices
• Answer your questions and handle support requests
• Process returns, exchanges, and refunds
• Detect and prevent fraud
• Improve our products and our website
• Send marketing emails, if you opted in
• Measure how our ads perform
• Meet our legal obligations

Cookies and tracking

We use cookies and similar technologies:

• Essential cookies keep your cart and checkout working.
• Analytics cookies show us how people use the site.
• Advertising cookies and pixels, including the Meta Pixel and Google tags, help us measure and improve our ads.

You can control cookies in your browser settings. Blocking essential cookies will break parts of the site.

We honor Global Privacy Control (GPC) signals where the law requires it.

Who we share it with

We share information only with the companies that help us run the store:

• Shopify — hosts our store
• Payment processors — process your payment securely
• Shipping carriers and fulfillment partners — deliver your order
• Email and marketing platforms — send order and marketing messages
• Analytics and advertising providers — including Meta and Google
• Legal and safety — when required by law, or to protect our rights and the safety of others
• Business transfers — if our business is sold, merged, or reorganized

We do not sell your personal information for money. Some sharing with advertising partners may still count as "sharing" or "selling" under California law. You can opt out below.

Your privacy rights

Depending on where you live, you have the right to:

• Know what we collect and why
• Get a copy of your personal information
• Correct information that is wrong
• Ask us to delete your information
• Opt out of the sale or sharing of your personal information
• Opt out of targeted advertising
• Be treated the same whether or not you use these rights

California residents (CCPA/CPRA): you have all the rights above, including the right to opt out of sale or sharing. You may also name an authorized agent to act for you.

Other states: residents of Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and other states with comprehensive privacy laws have similar rights.

To use any of these rights, email support@powerfulgarden.com. We will confirm who you are before we respond, and we will reply within the time the law allows.

Marketing emails

If you opted in to marketing emails, you can unsubscribe any time using the link at the bottom of any marketing message, or by emailing us. You will still get emails about orders you have placed.

How long we keep it

We keep your information for as long as we need it for the reasons described on this page, and to meet legal, accounting, and tax requirements. Order records are kept for at least 1 years.

Security

We use industry-standard safeguards, including SSL encryption, to protect your information. No method of transmission or storage is completely secure, so we cannot promise absolute security.

Children

This site is not meant for children under 16, and we do not knowingly collect their information. If you think a child has given us personal information, email us and we will delete it.

Visitors outside the United States

This site is intended for customers in the United States. If you visit from another country, your information may be transferred to and processed in the United States.

Changes to this policy

We may update this policy from time to time. Changes take effect when we post them, and we update the date at the top of this page.