Return & Refund Policy

60
Days to change your mind If you are not happy with your order, you have 60 days from delivery to return or exchange it.

What you need to know

  • Email us first — do not ship anything back before you hear from us.
  • Keep the original packaging and all the parts that came with it.
  • Refunds go back to the card you paid with.
  • Damaged or defective on arrival? We cover it, and you pay nothing.

What you can return

Eligible

  • Returned within 60 days of delivery
  • In the original packaging
  • All parts and accessories included
  • In resellable condition
  • With your order number or confirmation email

Not eligible

  • More than 60 days after delivery
  • Missing parts, accessories, or packaging
  • Damage from misuse or accident
  • Normal wear from regular use
  • Free gifts and promotional items
  • Gift cards

How to start a return

Do not ship anything back before you contact us. Returns sent without authorization cannot be processed.

  1. Email support@powerfulgarden.com with your order number and why you are returning the item.
  2. Attach photos if the item is damaged, defective, or not what you ordered.
  3. We reply within 10 business hours with authorization and return instructions.
  4. Ship the item back using the instructions we send you.
  5. Send us the return tracking number so we can watch for it.

Who pays return shipping

Customer pays: "Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable."

Refunds

Once your return arrives and we have inspected it, we email you to confirm.

  • Approved refunds go back to your original payment method
  • We process them within 0-3 business days of approval
  • Your bank or card issuer may take another 5 to 10 business days to post it

If it has been more than 10 business days since our confirmation, check with your bank first, then email us.

Exchanges

Email support@powerfulgarden.com with your order number and what you would like instead. Exchanges follow the same 60-day window and the same condition requirements as returns.

Damaged, defective, or wrong item

If your order arrives damaged, defective, or is not what you ordered:

  1. Email support@powerfulgarden.com within 3 days of delivery.
  2. Include your order number, what is wrong, and clear photos.
  3. We arrange a replacement or a full refund at no cost to you.

You never pay return shipping in these cases.

Cancelling an order

Orders can be cancelled free of charge before they ship. Email support@powerfulgarden.com as soon as you can. Once an order has shipped, it has to go through the return process instead.

Late or missing refunds

If we told you a refund was approved and you have not seen it:

  1. Check your bank account again
  2. Contact your credit card company — posting times vary
  3. Contact your bank
  4. Still nothing? Email support@powerfulgarden.com

Need help with a return?

Email: support@powerfulgarden.com