Shipping Policy

Here is exactly when your order ships, how long it takes to arrive, and what happens if something goes wrong along the way.

What you need to know

  • We ship anywhere in the United States, including Alaska and Hawaii.
  • Orders leave our warehouse in [1–3] business days.
  • Delivery takes another [7–14] business days after that.
  • You get a tracking number by email as soon as your order ships.

How long it takes

Day 0
You place your order and get a confirmation email right away.
[1] business days
We pack your order and hand it to the carrier. You get a tracking number by email.
[1–2] business days
The carrier delivers your package.
Total
[5–7] business days from order to doorstep.

Orders placed on weekends or holidays start processing the next business day. During holidays and promotions, processing can take longer — we will let you know if there is a real delay.

Delivery estimates are estimates, not guarantees. Weather, holidays, and carrier backlogs are outside our control.

Where we ship

We ship to addresses within the United States, including Alaska and Hawaii.

We do not ship to P.O. boxes, APO/FPO addresses, or U.S. territories.

Shipping costs

Shipping is calculated at checkout based on your address and what is in your cart.

Free standard shipping on all orders

Sales tax, where it applies, is also calculated at checkout.

Tracking your order

You get a confirmation email with a tracking number as soon as your order ships.

Tracking can take 24 to 48 hours to start updating. If yours has not moved after 48 hours, email support@powerfulgarden.com.

If your order is late

If your package has not arrived 14 business days past the estimated delivery date, email support@powerfulgarden.com. We will open an investigation with the carrier.

Wrong address

Please check your shipping address at checkout before you pay.

  • Spot a mistake? Email us immediately — we can usually fix it before the order ships.
  • Once an order has shipped, we cannot change the address.
  • Packages returned to us because of a wrong address can be reshipped at your cost, or refunded minus the original shipping.

Lost or stolen packages

If tracking says delivered but the package is not there:

  1. Check with anyone else at your address
  2. Look around your property and any secure delivery spots
  3. Call your local carrier with the tracking number
  4. Email support@powerfulgarden.com and we will help you file a claim

We are not responsible for packages the carrier has marked delivered, but we will work with you to sort it out.

Damaged packages

If your package arrives damaged, photograph the box and the item before unpacking any further, then email the photos to support@powerfulgarden.com within 3 days of delivery.

Split shipments

Orders with several items may arrive in more than one package at no extra cost. You get tracking for each one.

Changes and cancellations

You can change or cancel your order before it ships — email support@powerfulgarden.com. Once it has shipped, it goes through our Return & Refund Policy instead.

Questions about shipping?

Email: support@powerfulgarden.com